CHC33015 Certificate III in Individual Support

Course Description:

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Entry Requirement:

There are no entry requirements for this qualification. However, learners need to possess the required Language, Literacy and Numeracy Skills, which are essential to successfully complete this qualification.

The RTO’s determined Australian Core Skills Framework (ACSF) entry levels for this course are:


Entry Level


2 – 3


2 – 3


2 – 3

Oral Communication

3 – 4


2 – 3

• Police record check
To achieve this qualification, the candidates are required to complete at least 120 hours of work placement in a real work place environment.
Work placements will involve the appropriate supervision and guidance from individuals in the workplace and trainers and assessors from the RTO. In sourcing an appropriate workplace, attention is paid to the availability of opportunities for the learner to observe, develop and practice required skills; and the availability of appropriately qualified workplace supervisors.
Assessor will visits work place to assess students on the practical workplace components of study. Work place Supervisors will also regularly sign off on workplace tasks.
Students are required to undertake the work placement in the following units as per requirement of relevant unit:
• CHCAGE001 Facilitate the empowerment of older people
• CHCAGE005 Provide support to people living with dementia
• CHCCCS011 Meet personal support needs
• HLTWHS002 Follow safe work practices for direct client care

• CHCCCS023 Support independence and wellbeing *

* There must be a demonstrated evidence that student has performed the activities outlined in the performance criteria of CHCCCS023 Support independence and wellbeing during a period of at least 120 hours of direct support work in at least one aged care, home and community, disability or community service organisation

Career Outcomes

After successful completion of this qualification student may expect to have following job outcomes:

  • Accommodation Support Worker
  • Care assistant
  • Care Service Employee
  • Care Worker
  • Community Access Coordinator
  • Community care worker
  • Community House Worker
  • Home care assistant
  • In Home Respite Worker
  • Residential aide
  • Residential Care Worker
  • Residential Support Worker


We do not guarantee the desired outcome after successful completion of this qualification. Students are advised to undertake analysis of the market before deciding to start the course.

Further Studies

Students are provided with advice on career development and training options throughout the delivery of the program. Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at Certificate III level. Students may have an option to undertake CHC43015 – Certificate IV in Ageing Support to enhance their knowledge and skills.

Course Structure

Completion of 13 units (including 7 core units and 6 elective units)

CodeUnit of CompetencyC/ETotal Hours
CHCCCS015Provide individualised supportCore54
CHCCCS023Support independence and wellbeingCore148
CHCCOM005Communicate and work in health or community servicesCore54
CHCDIV001Work with diverse peopleCore74
CHCLEG001Work legally and ethicallyCore104
HLTAAP001Recognise healthy body systemsCore129
HLTWHS002Follow safe work practices for direct client careCore50
CHCAGE001Facilitate the empowerment of older peopleElective94
CHCAGE005Provide support to people living with dementiaElective124
CHCCCS011Meet personal support needsElective114
CHCDIS002Follow established person-centred behaviour supportsElective144
CHCCCS025Support relationships with carers and familiesElective113
CHCDIS003Support community participation and social inclusionElective50

Expected Duration

Qualification will be delivered in 52 weeks including 8 weeks of term break and 4 weeks of practical placement. Delivery will comprise of one days a week with 07:00 hours per day. Students will have a term break of two weeks after every ten weeks of delivery.

Full time (Day)
Blended: Classroom Delivery

This Qualification will be delivered at the following locations:

Unit 5 49-55 Riverside Ave, WERRIBEE VIC 3030 Plenty of parking available at site.
Other places may be made available depending upon the requirements / group of learners.
Mode of Payment: - Both cash and card are accepted.
Initial Deposit: - A deposit of $150 is required to secure your vacancy, unless paying in full
• the above fees include student amenities and services
• the above fees are GST Free
• The student tuition fees are indicative only and subject to change without prior notice

For fee terms and conditions, payment plans and refund, please refer student handbook or contact office.

Fee protection

To ensure the protection of fees paid in advance, we will not accept payment of more than

$1,200 from each individual student prior to the commencement of a course. Following course commencement, we require payment of additional fees in advance but ensure that at any given time, the total amount pre-paid for services does not exceed $1,500.

Payment plan

For payment plan please contact us
For information about the refund policy please refer to the student handbook or speak to one of our staff.
On fulfilling the requirements, an AQF Qualification in CHC33015 Certificate III in Individual Support will be issued to the student within 30 days of completion of the qualification.

Students completing units but not completing the qualification will be issued with Statement of Attainment detailing the units that have been completed successfully.
We use competency based assessment, our assessments include a range of different assessment types to determine competency as well as industry required practical placement.

The Trainers/assessor’s are given a marking guide and instructions that is used across the board to ensure quality and provide a benchmark for marking assessments. We use following methods of assessments:

We have implemented assessment instruments that uses range of assessment method to assess the learner’s performance.
The following methods of assessment may be employed in the course:
A. Written/ Verbal Questions and Answers
B. Project / Report
C. Demonstration
D. Third party feedback/observation
E. Case Study / Scenario Analysis
F. Portfolio
G. Practical Placement
It should be noted that a single assessment activity may employ more than one assessment methodology indicated in the above table.
RPL is offered in all programs.
You will need to indicate this on your enrolment form and fill out an RPL application form and read the RPL information sheet as to the process involved.
Students are given a check list of documentation to submit as evidence based on this submission the trainer will determine if the evidence is sufficient meeting all elements and essential criteria, knowledge and skills. If they are lacking in any area the trainer will then use competency based questioning, practical assessment and if necessary gap training.
Once competency has been established the qualification will be issued to the student.
Each participant enrolling in the course will need a Unique Student Identifier (USI) number to obtain their certification or qualification when studying nationally recognised training in Australia. A USI gives you access to your online USI account which will help keep all your training records together. Certificates and Statement of Attainment cannot be issued without this number.
Credit transfer applies to situations where learners have completed unit(s) at another provider identical to those in which they plan to enrol. Credit will be granted in accordance with the Credit Transfer procedure. To apply for credit transfer learners must complete the credit transfer application form and attach copies of verified documents to support the application. A reduction in tuition fees will be applied if Credit Transfer is granted. A Credit transfer will also result in reduction in duration of the course.
Detailed student information is available within our Student Handbook This Booklet contains important information about a student’s rights and obligations such as their right to privacy, a safe training environment and the right to complaint or appeal an assessment decision. It is important that persons applying for enrolment must have had reviewed this information first.
The students need to bring the following during their training and assessment:
a. Notebook/Note pad
b. Pen (either blue or black)
c. Lunch/Snacks
The standards for Registered Training Organisations require an RTO to inform the prospective students of their right to statutory cooling off period. A statutory cooling off period of 10 days is applicable under Consumer Law to withdraw from a consumer agreement, if the agreement has been through unsolicited marketing and sales tactics. However, it may be noted that we do not engage in any aggressive marketing tactics like door to door marketing, hence Statutory cooling off period will not as such be applicable to our students who have enrolled into a program. However, for refund options students may refer to our refund policy available in Student Handbook.
If student have any complaint against Christa College BA policies, procedure, staff, fellow students, assessments, marking or learning resources, they can obtain complaint form from reception and launch their complaint formally.
For further information about the complaints and appeal process, please refer to student handbook or speak to one of our staff.
We may be able to assist you, if you are going through financial hardship, please contact us for further information.

Financial Hardship

We may be able to assist you, if you are going through financial hardship, please contact us for further information.
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